This Shipping Policy applies only to products, artworks and services purchased directly from Awadh Art Festival,
through our website www.awadhartfestival.com, or from Awadh Art Festival Art fair
Important Note
This policy does not apply to artworks purchased directly from exhibitors participating in any edition of Awadh Art
Festival in Mumbai & New Delhi. In such cases, the exhibitor is solely responsible for packing, shipping, delivery and
any related matters.
Order Processing
All orders are usually processed within 5–6 business days (excluding weekends and public holidays) after we
receive your order confirmation.
Once your order has been shipped, you will receive a shipping confirmation email.
Please note that delivery timelines may occasionally be affected by factors beyond our control, such as high order
volumes, courier delays, weather conditions, or other logistical issues.
Shipping Within India
Unframed Artworks (Rolled Form)
Free shipping is available across India for unframed artworks shipped in rolled form.
Framed Artworks
Shipping charges for framed artworks depend on the size, weight, and volumetric dimensions of the
package.
Applicable shipping charges will be communicated to you by email after consultation with our shipping
partner.
International Shipping
Shipping charges and estimated delivery timelines for international orders vary depending on the
destination, artwork size, weight, and courier rates.
After receiving your order, we will obtain a shipping quotation from our logistics partner and inform you of the
applicable shipping charges by email before dispatch.
Customs Duties and Taxes
International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by
the destination country.
These charges are the responsibility of the customer. M/s Ruturaj IndoArtFest Pvt. Ltd. is not responsible for
any customs duties, taxes, or additional charges that may apply after the shipment reaches the destination
country.
Local Delivery
Free local delivery is available within India for unframed artworks.
For framed artworks, local delivery charges may apply depending on the size and destination.
Deliveries are generally made between 9:00 AM and 7:00 PM on working days. We may contact you using the
phone number provided at checkout regarding the delivery schedule.